Emotional Intelligence: Why It Can Matter More Than IQ by
Drawing on groundbreaking brain and behavioral research, Goleman shows the factors at work when people of high IQ flounder and those of modest IQ do surprisingly well. These factors, which include self-awareness, self-discipline, and empathy, add up to a different way of being smart—and they aren’t fixed at birth. Although shaped by childhood experiences, emotional intelligence can be nurtured and strengthened throughout our adulthood—with immediate benefits to our health, our relationships, and our work.
The Essentials of Business Etiquette by
This book is a definitive guide to professional behavior whether you are eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time. It is all about how you present yourself. The book contains 101 critical tips for improving behavior in any business situation, all delivered in a quick, no-nonsense format
Mastering Communication at Work by
In Mastering Communication at Work, leadership communication experts Ethan F. Becker and Jon Wortmann describe easy-to-implement techniques for communicating in ways that empower teams, serve clients, and develop stronger relationships. You'll learn the secrets to making trust-building an innate part of your life - and use your new talent to reduce your stress and improve your organization on every level.
What Every Engineer Should Know about Business Communication by
Author John X. Wang demonstrates how to integrate marketing strategy into various facets of engineering communication from presentations, visual aids, proposals and technical reports to e-mail and phone calls. This book also provides situational examples which demonstrate how to use computers, graphics, and other engineering tools to communicate with engineers.
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