The 5 Essential People Skills by Dale Carnegie TrainingHave you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? This books shows you that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career.
Call Number: *Available By Request
ISBN: 9781847377647
Publication Date: 2009-11-17
Conflict Resolution Playbook by Jeremy PollackConflict is an unavoidable aspect of human existence, so it’s vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you’ll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth. You’ll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you’ll gain a better understanding of conflict itself―where it comes from, why it cuts so deep, and how it can be of value.
Call Number: *Available by Request
ISBN: 9781647399528
Publication Date: 2020-12-08
Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson; Joseph Grenny; Ron McMillan; Al SwitzlerPerhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation.
Call Number: Digital copy available from O'Reilly Learning (formerly Safari)
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