Conflict Resolution - Key Resources - Conflict Resolution

Conflict Resolution Skills Books

HBR Guide to Dealing with Conflict (HBR Guide Series) by Amy Gallo The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you-and your counterpart-typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
Call Number: Digital Copy Available from O'Reilly Learning
ISBN: 9781633692152
Publication Date: 2024-04-04
Language That Leads by Kasia Wezowski; Patryk Wezowski Kasia Wezowski, a leading researcher on body language and communication skills, combines her cutting-edge research with Marshall Goldsmith's leadership development methodology in this practical and timely resource for leaders. Goldsmith believes that a leader's job is to bring out the best in each team member and Language That Leads breaks down the ten core qualities of leadership, providing easy-to-follow implementation steps to express, observe, and project these qualities effectively through verbal and nonverbal communication.
Call Number: Digital Copy Available from MWR Overdrive
ISBN: 9781400236596
Publication Date: 2023-08-01
Possible by William Ury With this groundbreaking book, bestselling author and international negotiator William Ury shares a new "path to possible"—time-tested practices that will help readers unlock their power to constructively engage and transform conflict. Part memoir, part manual, part manifesto, Possible offers stories and sage advice from Ury's nearly 50 years of experience on the front lines of some of the world's toughest conflicts.
Call Number: Digital Copy Available from MWR Overdrive
ISBN: 9780063286924
Publication Date: 2024-02-20
Powerful Phrases for Dealing with Workplace Conflict by Karin Hurt; David Dye In Walk Away to Win, Megan Carle draws on her own experience as a target of workplace bullying—paired with the latest research in the field—to reveal how unhealthy workplace cultures enable this insidious behavior.
Call Number: *Available by Request
ISBN: 9781400246274
Publication Date: 2024-05-14

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Get Inspired...

How to Mediate A Conflict Between Two Employees | #Mediation with Bob Bordone | Bob Bordone | 2022 | https://www.youtube.com/watch?v=LsQr79gu06w

Strategies for Handling Workplace Conflict | HRLocker | 2024 | https://www.youtube.com/watch?v=bYry_A10Dgg

Managing Difficult Employees (Practical Guidance) | Makeda Andrews | 2021 | https://www.youtube.com/watch?v=Xf5__GzFtWQ

The Latest Information...

9 Trends That Will Shape Work in 2024 and Beyond In 2023, organizations continued to face significant challenges, from inflation to geopolitical turmoil to controversy over DEI and return-to-work policies — and 2024 promises more disruption. Gartner researchers have identified nine key trends, from new and creative employee benefits to the collapse of traditional career paths, that will impact work this year (2024).
Five Conflict-Resolution Strategies for the Workplace Conflict is something most of us would rather not encounter. When we see others engaged in disagreement, our first impulse may be to just walk away. However, you may not have this privilege if you're employed in a leadership role with your organization. If your company relies on you to ensure your department meets expectations and fosters a pleasant and non-toxic environment, it may be your responsibility to step in.
One Surprising Trend Shaping Work in 2024 Published on Convene by Michelle Russell, this article highlights the 2024 trends shaping work.
TDC Global Blog TDC Global has been instrumental in empowering and equipping thousands of professionals into leadership roles through targeted training and mentoring opportunities.
Workplace Conflict From Chief Executive stressors are everywhere, in and out of the workplace, costing businesses nearly $359 billion a year. The answer is improved communication—and employers get there by understanding the causes.

Quick Reads...

3 Global Trends Impacting Conflict At Work - Feb 02, 2024 In this new, evolving landscape, three key global trends are particularly impacting conflict in the workplace.
5 Strategies for Conflict Resolution in the Workplace - Sept 7, 2023 From Harvard Business School Online, any scenario in which you live, work, and collaborate with others is susceptible to conflict. Because workplaces are made up of employees with different backgrounds, personalities, opinions, and daily lives, discord is bound to occur. To navigate it, it’s crucial to understand why it arises and your options for resolving it.
8 Essential Tips to Resolve Conflict in the Workplace; Association for Talent Development - April 22, 2021 Conflicts with managers and employee conflict often top the list of reasons why staff may leave a job. To help you navigate the muddy waters of conflict in the workplace, eight HR leaders and business owners offer their top tips for preventing and resolving conflict at work.
The best conflict resolution strategy you're not using - Feb 11, 2024 Conflict resolution strategies prepare you so when a conflict does come up, you can be confident that you have the right tools to support your team. We'll discuss seven effective strategies to use in conflict and dive into the conflict resolution strategy we use here at Asana: the Clearing Model.
Collaborating Conflict Resolution Style: Everything You Need to Know Conflict is an inherent and unavoidable aspect of both personal and professional interactions. The manner in which we manage these conflicts significantly impacts the health of those relationships and our collective achievements. This article highlights the importance of effective conflict resolution.
Conflict-Management Styles: Pitfalls and Best Practices - July 2, 2024 Featured on Harvard Law School daily blog, people approach conflict differently, depending on their innate tendencies, their life experiences, and the demands of the moment. Negotiation and conflict-management research reveals how our differing conflict-management styles mesh with best practices in conflict resolution.
What Do You Do When Your Diversity Efforts Lead to Greater Conflict? - Jan 17, 2020 Published in Forbes on Jan 17, 2020, Janice Gassam Asare, writes this editors' pick article on conflict.

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