Conflict Resolution: Books & Reading Lists

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? This books shows you that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career.

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.

Conflict is an unavoidable aspect of human existence, so it’s vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you’ll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth. You’ll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you’ll gain a better understanding of conflict itself―where it comes from, why it cuts so deep, and how it can be of value.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation.

Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers.

Explains how to stay in control, deal with irrational behavior, and get along at work.

The world's bestselling guide to negotiation. 'Getting To Yes' has been in print for over thirty years, and in that time has helped millions of people secure win-win agreements both at work and in their private lives.

Conflict is a fact of organizational life, though much of it is expressed "behind-the-scenes". This book takes examples from a number of organizational settings, arguing that far from being an occasional occurrence, conflict is an embedded phenomena

The classic resource for effective mediation - now fully updated and expanded.
The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict.
Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.